Microsoft Store & billing help (2024)

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Explore Microsoft Store services

From free shipping and returns to our 60-day price protection, we’re here to help you do more with best-in-class devices, software, games, and resources. ​

Check out what the Microsoft Store has to offer:

Shopping and purchase support | Product setup and training | Small business support

Microsoft Store & billing help (2)

Shopping and purchase support

Microsoft Store services aren't available in all regions. To see what options are available to you, select your country or region from the dropdown list below and if it's not listed, select Other regions .

Why shop at Microsoft Store

Easy, convenient shopping

  • Free 2-3 day shipping

  • Free 60-day returns

  • 60-day price protection

  • Flexible payment options

Cash for your used device

  • Trade-in and recycling

Extended device protection

  • Microsoft Complete protection plan

Microsoft Store & billing help (3)

We can help you find what you need

Sales support help

Disability answer desk

Shop with an ASL associate

Why shop at Microsoft Store

Easy, convenient shopping

Free shipping

Free 60-day returns

60-day price protection

Cash for your used device

  • Trade-in and recycling

Special discounts and offers

For students, parents, and educators

Microsoft Store & billing help (4)

We can help you find what you need

Sales support help

Disability answer desk

Why shop at Microsoft Store

Easy, convenient shopping

Free shipping

Free 60-day returns

60-day price protection

Cash for your used device

  • Trade-in and recycling

Special discounts and offers

For students, parents, and educators

Extended device protection

Microsoft Complete protection plan

Microsoft Store & billing help (5)

We can help you find what you need

If you have questions before you buy, chat with a product expert or book a shopping appointment.

Sales support help

Why shop at Microsoft Store

Easy, convenient shopping

Free shipping

Free 60-day returns

60-day price protection

Cash for your used device

  • Trade-in and recycling

Special discounts and offers

For students, parents, and educators

Extended device protection

Microsoft Complete protection plan

Why shop at Microsoft Store

Easy, convenient shopping

  • Free shipping

  • Free 60-day returns

  • 60-day price protection

Cash for your used device

  • Trade-in and recycling

Special discounts and offers

  • For students, parents, and educators

Microsoft Store & billing help (6)

We can help you find what you need

Sales support help

Disability answer desk

Why shop at Microsoft Store

We can help you find what you need

If you have questions before you buy, chat with a product expert.

Sales support help

Browse the Microsoft Store

The Microsoft Store

Microsoft Store & billing help (7)

Product setup and training

Not all Microsoft Store services listed here are available in all regions. To see your options, select your country or region from the dropdown list below:

Microsoft Store & billing help (8)

Help and learning resources

Check out our product support resources to help you find the answers you need.

Surface devices | Xbox

Microsoft 365 | Windows

Microsoft Store & billing help (9)

Help and learning resources

Our product support resources are here to help you find the answers you need.

Surface devices | Xbox

Microsoft 365 | Windows

Microsoft Store & billing help (10)

Microsoft Store & billing help (11)

Help and learning resources

Check out our product support resources to help you find the answers you need.

Surface devices | Xbox

Microsoft 365 | Windows

Microsoft Store & billing help (12)

Microsoft Store & billing help (13)

Help and learning resources

Check out our product support resources to help you find the answers you need.

Surface devices | Xbox

Microsoft 365 | Windows

Microsoft Store & billing help (14)

Microsoft Store & billing help (15)

Help and learning resources

Check out our product support resources to help you find the answers you need.

Surface devices | Xbox

Microsoft 365 | Windows

Microsoft Store & billing help (16)

Microsoft Store & billing help (17)

Help and learning resources

Check out our product support resources to help you find the answers you need.

Surface devices | Xbox

Microsoft 365 | Windows

Small business support

To see what small business support options are available in your region, select your country or region from the dropdown list below:

Microsoft Store & billing help (18)

Resources for your small business

Get advice, free training, products, and tools to help your business thrive.

Small business help and learning

Small business Resource Center

Microsoft Store & billing help (19)

Resources for your small business

Get advice, free training, products, and tools to help your business thrive.

Small business help and learning

Small business Resource Center

Microsoft Store & billing help (20)

Resources for your small business

Get advice, free training, products, and tools to help your business thrive.

Small business help and learning

Small business resource centre

Microsoft Store & billing help (21)

Resources for your small business

From assessing your business needs to assisting with setup and troubleshooting, we're here to help.

Get advice, free training, products, and tools to help your business thrive.

Small business help and learning

Small business resource centre

Microsoft Store & billing help (22)

Resources for your small business

Get advice, free training, products, and tools to help your business thrive.

Small business help and learning

Small business Resource Center

Microsoft Store & billing help (23)

Resources for your small business

Get advice, free training, products, and tools to help your business thrive.

Small business help and learning

Microsoft Store & billing help (2024)

FAQs

How do I know if a Microsoft security alert is real? ›

If you aren't sure about the source of an email, check the sender. You'll know it's legitimate if it's from the Microsoft account team at account-security-noreply@accountprotection.microsoft.com.

How do I speak to someone in Microsoft billing? ›

how do I speak to a person about microsoft billing
  1. Sign in here https://office.com/myaccount.
  2. Below Help with Microsoft account select "Stop recurring billing or cancel a subscription"
  3. Click "Get help now"
  4. Select your product and issue.
Jan 11, 2021

How do I speak to a live person at Microsoft? ›

Have a Microsoft Security sales expert contact you.
  1. Contact us.
  2. 1-800-642-7676.
  3. Get help.

How do I contact Microsoft Store support? ›

For purchases made at Microsoft Store, contact customer service at 877-696-7786 with order number and any other information requested by a representative.

How do I get rid of fake Microsoft security warnings? ›

What do I do if I get a Windows Defender security warning? If you get the Windows Defender security warning, close your web browser, reopen it, and check if the warning still appears. If it does, reinstall the browser, look for suspicious apps on your computer, or run an antivirus scan.

What does a real Microsoft virus alert look like? ›

While Windows does feature an embedded antivirus, its alerts never display the message “Virus Alert from Microsoft.” If you see “Virus Alert from Microsoft” on your computer, you're either on a sketchy website that is trying to hack your device or you have a malware file on your computer that is issuing false pop-ups.

How do I stop Microsoft from charging my card? ›

Remove a Microsoft account payment method
  1. Sign in to the Payment options page with your Microsoft account. Open payment options.
  2. Find the payment method you want to remove, and then select Remove.
  3. Confirm that you want to remove your payment method, and then select Remove.

Is Microsoft support number free? ›

More support options

This service is free.

How do I check my Microsoft billing? ›

Sign in to account.microsoft.com with your Microsoft account. If you have more than one account, make sure you're signed in to the correct Microsoft account for those purchases. Select Payment & billing>Order history, then, under Refine, select the order and date range you want.

What number is 1 800 642 7676 Microsoft? ›

However, you can try reaching out to Microsoft's general customer support line at 1-800-MICROSOFT (1-800-642-7676) and they may be able to direct you to the appropriate contact in Boston.

How do I report a Microsoft scammer? ›

Reporting Tech Support Scams

If a tech support scammer contacts you, report it to the FTC at ReportFraud.ftc.gov.

Does Microsoft have in person support? ›

Expert support in person

Supporting customers with online appointments and walk-ins for in-warranty Surface and Xbox devices. For repairs of other devices, additional support is available.

How do I contact Microsoft about a payment? ›

If you are unable to find this charge in your account(s), you can contact Microsoft support to assist you investigate this charge, use the steps below for guidance; 1. Go to http://support.office.com/home/chat 2. Describe your issue (Unknown charge) and click 'Get Help'. Then scroll down to select Contact support.

Does Microsoft have good customer support? ›

Bottom Line. Microsoft has been on Redemption Road for a couple of years now in regard to its tech support offerings, but at the end of the day, it still has one of the most comprehensive support sites on the web, backed by competent humans who are just a phone call away when you need them.

How do I report an issue in the Microsoft store? ›

When you reach the product description page, scroll down to Details. Scroll to the right and select More info. Select Report this product and choose the reason you're reporting it and how you found the issue. Select Submit.

How do I know if a text from Microsoft is legit? ›

You might get:
  1. A text with a help link. During the Windows phone sign-in process, we use the phone number associated with your Microsoft account to text you. ...
  2. A text with a security code. This message has a security code and is labeled Microsoft account security code or Microsoft account verification code.

Does Microsoft lock your computer for security reasons? ›

Microsoft would never block your computer. If this is a pop-up scam – close the window or restart the browser. If this doesn't help, look for suspicious extensions and apps in your browser and computer. You should also get a reliable antivirus such as TotalAV to scan your computer for malware.

Why did I receive a message from Microsoft saying my computer is blocked? ›

When you get a blocked Microsoft computer message, it's important to understand why. It could be because of malware, phishing, or outdated software with no security updates. To fix this, you must figure out the root cause. Start by making sure your antivirus is up-to-date and running scans.

Is there such a thing as Microsoft security? ›

Windows 10 and 11 include Windows Security, which provides the latest antivirus protection. Your device will be actively protected from the moment you start Windows. Windows Security continually scans for malware (malicious software), viruses, and security threats.

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