Department & Contact Information | Financial Services (2024)

The Financial Services Division consists of several units working collaboratively to provide accurate, timely, and efficient accounting, analytical, and financial reporting services for the Duke University community. The primary goal of these services is to enable the senior administrative officers, operating managers, and the Board of Trustees to effectively manage, monitor, and control the University's financial resources

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: 2200 West Main Street, Suite 300, Durham, NC 27705
• Mailing Address: Box Number 104133
• Office: (919) 684-5055
• Fax: (919) 668-0318
• View Duke's Campus Map

The Administrative Systems Management group provides Duke University and Duke University Health System with the administrative information technology foundation necessary to respond to opportunities and challenges facing higher education and health care. The department's central objective is to support and enhance the operation of SAP R/3 as Duke's financial, procurement, and human resources-payroll system, resulting in improved administrative processes and providing the information required to support decision making.

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: American Tobacco Campus, Strickland Building, Room 1301,324 Blackwell Street, Durham, NC 27701
• Mailing Address:Box Number 104129, Durham, NC 27708
• Map of the American Tobacco Campus
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• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: American Tobacco Campus, Washington Building, Suite 850, 324 Blackwell Street, Durham, NC 27701
• Mailing Address: Box Number 104134, Durham, NC 27708
• Office: (919) 684-5804
• Fax: (919) 684-8547
• Email: Budget@duke.edu
• Map of the American Tobacco Campus
• View Duke's Campus Map
• Get Directions from GoogleMaps®
• Visitor Parking

Auxiliaries Finance Office

The AFO is a support department of Duke University Auxiliary Services.

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: 020 West Union, Durham, NC 27708
• Mailing Address: Box Number 90890, Durham, NC 27708
• Office: (919) 660-3750
• Fax: (919) 660-3757

Budgets & Analysis' departmental responsibilities include coordinating and compiling the University's annual unrestricted operating budget in accordance with established guidelines, and the annual financial forecast to be used as a measuring tool in the budgeting process. In addition, they compile and maintain data and reports required by administrators, officers, the Board of Trustees, and external agencies, as well as prepare and analyze monthly financial reports, comparing actual operating results to the anticipated budget for revenues and expenditures.

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: American Tobacco Campus, Washington Building, Suite 850, 324 Blackwell Street, Durham, NC 27701
• Mailing Address: Box Number 104134, Durham, NC 27708
• Office: (919) 684-5804
• Fax: (919) 684-8547
• Email: Budget@duke.edu

Capital Budgets

Capital Budgeting and reporting is a collaborative process among many Duke units including Financial Services, the Provost's Budget Office, the School of Medicine Finance & Resource Planning Office, the University and Medical Center/Health System Architect Offices, Facilities Management Engineering & Operations, Development Treasury Operations, and Plant Accounting. The primary purpose of the Capital Budget Office (CBO) is to facilitate the process of planning and financing capital projects and to keep the senior officers and Board members apprised of the resources, expenditures, and management decisions associated with the $100,000 and greater capital construction projects at the University.

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: American Tobacco Campus, Washington Building, Suite 850, 324 Blackwell Street, Durham, NC 27701
• Mailing Address: Box Number 104134, Durham, NC 27708
• Office: (919) 668-0316
• Fax: (919) 684-8547
• Email: Budget@duke.edu
• Map of the American Tobacco Campus
• View Duke's Campus Map
• Get Directions from GoogleMaps®
• Visitor Parking

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: 2200 West Main Street, Suite 300, Durham, NC 27705
• Mailing Address: Box Number 104130
• Office: (919) 668-5810
• View Duke's Campus Map

Accounting Systems Administration

The Accounting Systems Administration (ASA) department’s responsibilities include back office support to both the University and Health System. Responsibilities include assigning and maintaining cost objects, G/L accounts, and related attributes in the SAP system, control of the monthly close process, establishing and updating accounting policies and procedures, ensuring integrity of the general ledger through various daily/weekly/monthly quality checks, maintaining security to control user access to financial information in SAP, serving as the functional Help Desk to users of SAP, reconciliation of numerous bank and G/L accounts, participating in the development/revision/enhancement of new and revised financial accounting systems

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: 2200 West Main Street, Suite 300, Durham, NC 27705
• Mailing Address: Box Number 104130
• Office: (919) 684-2752
• Email: AcctgSysAdmin@duke.edu
• View Duke's Campus Map

Corporate Tax

The Corporate Tax department supports the University and DUHS by helping to establish policies to protect our tax exempt status, providing guidance on tax issues and filing information and tax returns such as the Form 990 and payroll, sales and use and excise tax returns.

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: 2200 West Main Street, Suite 300, Durham, NC 27705
• Mailing Address: Box Number 104132
• Office: (919) 684-0756
• Fax: (919) 681-1799
• Email: CorporateTax@duke.edu
• View Duke's Campus Map

Financial Accounting and GAAP Reporting is responsible for managing the University's corporate external audit and financial reporting process by ensuring that proper accounting methodology, techniques, and policies are adopted in University operations. In addition, this unit serves as the primary liaison with the finance function of the Duke University Health System on financial accounting and GAAP reporting issues.

• Office Hours 8am-5pm, Mon-Fri
• Physical Address: 2200 West Main Street, Suite 300, Durham, NC 27705
• Mailing Address: Box Number 104132
• Office: (919) 668-5299
• View Duke's Campus Map

Cost & Reimbursem*nt Accounting departmental responsibilities are to provide accurate and timely financial analytical services to assist the Board of Trustees, senior administrative officers and operating management in the efficient and effective management, monitoring and control of the financial resources of the University to include functioning as the liaison for sponsored project administration for Post Award, managing space and fixed & moveable assets to support research reimbursem*nt, internal cost allocations, and external reporting, managing Research costing compliance program, fringe benefit administration and negotiation with Department of Health and Human Services, and Facilities and Administrative cost proposal management and negotiation with the Department of Health and Human Services.

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: 2200 W. Main St., Erwin Square, Suite 810 Durham, NC 27705
• Mailing Address: Box Number 104014, Durham, NC 27708
• Office: (919) 681-3444
• Fax: (919) 684-8377
• View Duke's Campus Map
• Get Directions from GoogleMaps®
• Visitor Parking
  • Free parking is available on the first floor of the parking deck. Use the ungated parking deck entrance around the back of the building complex, on the street behind Parizade restaurant. Parking is available in Parking Decks 1, 3, and 4. Please do NOT park in Deck 2.
• Transportation Options
  • RoutesDuke busesstop in front of the Erwin Square building (previously known as the "Wachovia Building") during normal business hours.

Plant Accounting

Plant Accounting performs many functions related to capital equipment, space information and fixed assets (capitalized land, land improvements and buildings). We rely on the cooperation and input of many people throughout the University, Medical Center and the Health System in order to maintain our records. Our main duty is to perform all the various required tasks in an efficient and effective manner while still helping other departments whenever possible.

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: Mailing Address: Box Number 104138, Durham, NC 27708
• Office: (919) 681-4575
• Fax: (919) 684-3091
• Email: PlantAccounting@duke.edu
• View Duke's Campus Map

Research Costing Compliance

Research Costing Compliance (RCC) is charged with developing, disseminating, and monitoring Duke University's federally funded financial research compliance policies and procedures. RCC accomplishes this mission through a comprehensive approach that combines monitoring, integration of compliance measurements and metrics, and remediation. RCC provides nationally recognized training and professional development opportunities for all Duke employees involved in the financial management of funded research. RCC also provide extensive monitoring and oversight of federal financial compliance actions, develops policies and processes relating to these actions, and serves as an advocate for remediation and compliance improvement and innovation.

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: 2200 W. Main St., Erwin Square, Suite 810 Durham, NC 27705
• Mailing Address: Box Number 104014, Durham, NC 27708
• Email: rcc-cert@duke.edu
• View Duke's Campus Map
• Get Directions from GoogleMaps®
• Visitor Parking
  • Free parking is available on the first floor of the parking deck. Use the ungated parking deck entrance around the back of the building complex, on the street behind Parizade restaurant. Parking is available in Parking Decks 1, 3, and 4. Please do NOT park in Deck 2.
• Transportation Options
  • RoutesDuke busesstop in front of the Erwin Square building (previously known as the "Wachovia Building") during normal business hours.

Sponsored Programs responsibilities include safeguarding project funds, maximize the University's cash flow position, facilitate the progress of sponsored projects for principle investigators and department administrators, rendering information to granting agencies on a timely basis, requesting funds and distributing cash receipts under letter of credit while providing accounting information to the funding agency, acting as the primary contact point for external audits related to granting issues, monitoring compliance in a manner that benefits the University, and ensuring that fund codes are established within the proper series in order to assist in maximizing the University's overhead recovery.

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address:Erwin Square, 2200 W. Main St, Suite 300
• Mailing Address: Box Number 104004, Durham, NC 27708
• Office: (919) 684-5442
• Fax: (919) 684-8377
• Email: SponsoredPrograms@duke.edu
• View Duke's Campus Map
• Get Directions from GoogleMaps®
• Visitor Parking
  • Free parking is available on the first floor of the parking deck. Use the ungated parking deck entrance around the back of the building complex, on the street behind Parizade restaurant. Parking is available in Parking Decks 1, 3, and 4. Please do NOT park in Deck 2.
• Transportation Options
  • RoutesDuke busesstop in front of the Erwin Square building (previously known as the "Wachovia Building") during normal business hours.

Accounts Payable

Accounts Payable processes vendor invoices, Accounts Payable Check Requests, freight and overnight air bills. In addition, they ensure all payments are properly authorized in accordance with Duke policies and procedures. Accounts Payable also works with Duke Departments and vendors when complications arise regarding payments, provide departments with images of invoices paid, ensure proper withholding of required taxes from vendor payments, prepare and distribute required tax reporting documents (1099 and 1042), and maintain the vendor master data. Accounts Payable also maintains the work order accounting system by working with E&O and FMD to set rates and updating the system.

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: 705 Broad Street, Suite 001 Durham, NC 27705
• Mailing Address: The physical address is the mailing address are the same at this time. Campus mail plans to add mailboxes later this year or early next year at Broad Street.
• Office: (919) 684-3112 (Available 9am-4pm, Mon-Fri)
• Fax: (919) 681-7479
• Email:
  • AccountsPayable@duke.edu (For General Accounts Payable Inquiries)
  • APOnlineCheck@duke.edu (For Technical Support for the Electronic Check Request Tool.)
• View Duke's Campus Map

Corporate Payroll Services

Corporate Payroll Services provides services for the Duke University and Medical Center community including issuing checks for salary, fellowship and scholarship, and fringe benefit charges; executing voluntary payroll deductions, distributing W-2, 1042 and 1099 forms; providing wage verification requests from mortgage companies or governmental agencies; and offering training for payroll representatives and management. Benefits Accounting reviews employee deductions and payments to ensure health and dental insurance premiums are paid, processes payments to benefits providers and processes tuition grant payments.

• Office Hours: 8am-5pm, Mon-Fri (Contingent upon theDuke University holiday schedule.)
• Physical Address: 705 Broad St, Room 101 Durham, NC 27705
• Drop Boxes:
• Mailing Address: Box Number 90484, Durham, NC 27708-0484
• Customer Service: (919) 684-2642 (Available 9am-4:15pm, Mon-Fri)
• Fax: (919) 668-5840
• Email:
  • Payroll@duke.edu
  • Time-Attendance@duke.edu
• View Duke's Campus Map
• Get Directions from GoogleMaps®
• Visitor Parking:Free visitor parking is available at 705 Broad Street on the Perry Street side of the building.
• Transportation Options:Duke busestravel to 705 Broad Street.

Employee Travel & Reimbursem*nt serves as your primary contact for questions or issues related to employee and student reimbursem*nts. Employee Travel & Reimbursem*nt is also responsible for auditing all employee and student travel reimbursem*nt requests to ensure compliance with Duke policy and the IRS regulations.

• Office Hours: Customer Service hours are 9am-4pm Mon-Fri. In-person Customer Service hours are Tuesdays and Thursdays 9am-4pm.
• Physical Address: 705 Broad St, Room 101 Durham, NC 27705
• Mailing Address: The physical address is the mailing address are the same at this time. Campus mail plans to add mailboxes later this year or early next year at Broad Street.
• Office: (919) 668-3877
• Fax:( 919) 681-7479
• Email: EmployeeTravel@duke.edu
• View Duke's Campus Map

Financial Training

The Financial Training team partners with other departments in Financial Services to provide a basic understanding of Duke's administrative systems and financial processes. The training includes standard classes and specialized training to help departments transition as processes change, systems are enhanced, and new financial tools are introduced.

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: American Tobacco Campus, Washington Building, Suite 800, 324 Blackwell Street, Durham, NC 27701
• Email: ResearchFinanceEd@duke.edu

Duke Postal Operations offers a multitude of US Mail and Package services. The Mail Processing Center (Central Mail Hub) is located off-campus and provides excellent mail services (Inbound/Outbound) within the Duke mail distribution network. Please see the information below for locations and hours of operation within each entity of the department.

Delivery of Inbound US Mail and Packages for Duke University and DU Health Systems (e.g. Duke Students, Faculty, and Staff) Receive and distribute mail/packages from US Postal Services (Certified, Insured, Registered Mail, etc.) Handle packages from Private carriers (e.g. DHL, FedEx, UPS, etc.) and distribute in the Duke mail distribution network. Campus Mail Services is also responsible for processing Outgoing US Mail for metering that requires postage from internal Duke departments.

Further Information on Duke Postal Operations

• Contact Information, Hours, and Locations
• Student MailInformation
• Hospital MailInformation
• Faculty/Staff Mail Information

Duke Stores ranks among the largest independently operated college stores in the country. Our business is to serve the Duke University community both locally and worldwide. What began as a single store more than 50 years ago has grown into 16 different retail, book, food and vending, and office service organizations. We operate both brick and mortar and online stores that run the gamet from groceries to gift items.

• Contact Information

Procurement Services' mission is to provide services that add value and continuously improve the support for high quality education, research, and patient care.

• Contact Information

The Duke Real Estate Office is charged with the overall real estate strategy for space leased by Duke University and Duke University Health System, the asset management of the Washington Duke Inn, and the acquisition and disposition of lands in the Duke Forest.

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: American Tobacco Campus, Washington Building, Suite 950, 324 Blackwell Street, Durham, NC 27701
• Mailing Address: Box 90081, Durham, NC 27708
• Office: (919) 682-3330
• Fax: (919) 682-9709
• Map of the American Tobacco Campus
• View Duke's Campus Map
• Get Directions from GoogleMaps®
• Visitor Parking

The mission of the Office of Trademark Licensing is to protect and promote the name(s), images, symbols, logos, and trademarks that are associated with Duke University's name and its reputation as one of the finest universities in the country.
To that end, the Office of Trademark Licensing provides information, guidelines, and procedures related to the use of Duke's trademarks, in a manner that protects the integrity of the institution's trademarks and ensures such trademarks are used in an appropriate manner. Duke's Trademark Licensing Program is administered by Duke's Office of Trademark Licensing and overseen by the Director of Trademark Licensing.

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: American Tobacco Campus, Washington Building, Suite 910, 324 Blackwell Street, Durham, NC 27701 (Directions?)
• Mailing Address: Box Number 104141, Durham, NC 27708
• Office: (919) 684-0046
• Fax: (919) 684-8721
• Map of the American Tobacco Campus
• View Duke's Campus Map
• Get Directions from GoogleMaps®
• Visitor Parking

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: American Tobacco Campus, Washington Building, Suite 1000, 324 Blackwell Street, Durham, NC 27701
• Mailing Address: Box Number 104139, Durham, NC 27708
• Office: (919) 681-0648
• Fax: (919) 681-9062
• After Hours: Bank of America Customer Service (888) 449-2273
• Email: CorporateCard@duke.edu
• Map of the American Tobacco Campus
• View Duke's Campus Map
• Get Directions from GoogleMaps®
• Visitor Parking

Bursar's Office

The Bursar's Office serves the student community by assisting students with their bursar accounts and by functioning as a depository for the University's departments. The Bursar's Office bills students on a regular basis, manages the collection of the student receivables, and records departmental deposits.

Cashiers Office

• Office Hours: 8am-5pm, Mon-Fri*
  • * Payments received after 4:00p.m. will be posted the following business day.
• Physical Address: Smith Warehouse Bay 8, Room B-103, 114 South Buchanan Boulevard, Durham, NC 27701
• Mailing Address: Box Number 90759, Durham, NC 27708
• Office: (919) 684-4773
• Fax: (919) 668-2189
• Email: cashier@duke.edu
• View Duke's Campus Map
• Get Directions from GoogleMaps®
• Visitor Parking: Free visitor parking is available on the Main Street side of the building.
• Transportation Options:Route CSWof Duke's Parking & Transportation stops in front of the Smith Warehouse every half hour during normal business hours.

Student Accounts Office

• Office Hours: 8am-5pm, Mon-Fri
• Telephone Hours: 9am-5pm, Mon-Fri
• Physical Address: American Tobacco Campus,Washington Building, Suite 1000, 324 Blackwell Street (in downtown Durham)
• Mailing Address: SeePayment Mailing Address
• Office: (919) 684-3531
• Fax: (919) 684-3091
• Email: bursar@duke.edu
• Map of the American Tobacco Campus
• View Duke's Campus Map
• Get Directions from GoogleMaps®
• Visitor Parking

Corporate Risk Management

The Corporate Risk Management Office manages the various insurance programs for the University, including property insurance, general liability insurance, and automobile insurance. As part of the overall goal to safeguard the resources of the University, Corporate Risk Management also works in partnership with Campus Police, the Occupational and Environmental Safety Office and the University Counsels' Office to evaluate potential hazards.

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: American Tobacco Campus, Washington Building, Suite 1000, 324 Blackwell Street, Durham, NC 27701 (Directions?)
• Mailing Address: Box Number 104143, Durham, NC 27708
• Office: (919) 684-6226
• Fax: (919) 684-6988
• Email: CorpRisk@duke.edu
• Professional Liability Claims History: riskmana@dm.duke.edu
• Map of the American Tobacco Campus
• View Duke's Campus Map
• Get Directions from GoogleMaps®
• Visitor Parking

E-Commerce

The Electronic Commerce (E-Commerce) office provides resources for secure and convenient methods to accept credit card and electronic check payments for the purchase of various goods and services, conference registrations, donations, and more. The E-Commerce office serves as the central authority for all credit card processing and the related compliance activities. With an increasing number of Duke departments wishing to process payments, we must ensure we're providing secure access and controlling our costs across the University.

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: American Tobacco Campus, Washington Building, Suite 1000, 324 Blackwell Street, Durham, NC 27701
• Mailing Address: Box Number 104142, Durham, NC 27708
• Office: (919) 681-7251
• Fax: (919) 684-8536
• Email: ecommerce@duke.edu
• Map of the American Tobacco Campus
• View Duke's Campus Map
• Get Directions from GoogleMaps®
• Visitor Parking

Endowment Investment Accounting provides sound and accurate accounting information to University and Health System departments on the investment pools, trusts, and real estate transactions.

• Physical Address: American Tobacco Campus, Washington Building, Suite 900, 324 Blackwell Street, Durham, NC 27701
• Mailing Address: Endowment Administration, Box Number 104140, Durham, NC 27708
• Office: (919) 668-0880
• Fax: (919) 668-0890
• Map of the American Tobacco Campus
• View Duke's Campus Map
• Get Directions from GoogleMaps®
• Visitor Parking

Treasury Operations

Treasury Operations is responsible for all internal and external financing for Duke University and its departments. Our office executes bond issues and commercial borrowings, facilitates payments for all debt service and records the corresponding ledger entries, coordinates the capital project loan process and manages the relationship with external rating agencies and other related state regulatory agencies.

• Office Hours: 8am-5pm, Mon-Fri
• Physical Address: American Tobacco Campus, Washington Building, Suite 1000,324 Blackwell Street, Durham, NC 27701
• Mailing Address: 324 Blackwell Street, Suite 1000, Durham, NC 27701
• Office: (919) 684-5148
• Fax: (919) 684-8536
• Map of the American Tobacco Campus
• View Duke's Campus Map
• Get Directions from GoogleMaps®
• Visitor Parking