The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 611 |
| Houston, TX | 362 |
| Seattle, WA | 234 |
| Philadelphia, PA | 230 |
| Washington, D.C., DC | 229 |
| Atlanta, GA | 205 |
| Denver, CO | 200 |
| Sacramento, CA | 141 |
| San Francisco, CA | 141 |
| Miami, FL | 137 |
| Orlando, FL | 130 |
| Indianapolis, IN | 129 |
| Detroit, MI | 120 |
| Portland, OR | 116 |
| Boston, MA | 116 |
| Minneapolis, MN | 102 |
| Brooklyn, NY | 90 |
| Oakland, CA | 88 |
| Salt Lake City, UT | 88 |
| Jacksonville, FL | 83 |
| Pittsburgh, PA | 77 |
| Baltimore, MD | 70 |
| Tampa, FL | 69 |
| New York City, NY | 66 |
| San Jose, CA | 52 |
| Tacoma, WA | 45 |
| Reno, NV | 43 |
| Fort Myers, FL | 41 |
| Charlotte, NC | 40 |
| Dallas, TX | 37 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Jason Carman (@JasonCarman1) reported @comcast 1.2 TB is not much for a month. I routinely go over that, but I’m with spectrum so they don’t have caps, yet. If the cable companies had to really compete for customers, this data cap **** would stop.
- Eric Zierse (@ericzierse) reported
@comcast I have a family of four, and we exceed our @comcast 1.2TB cap every single month, without exception. the idea that this is an insane amount of data when you work from home and are constantly staying in because of the pandemic is complete horse ****.
- Brian Stroh (@BPS_Customs) reported
For the love of god @verizonfios please expand one town over so I can get out of this @comcast hellhole and have some actual decent, reliable, symmetrical internet service.
- Vincent van Hoegh (@arkeylee) reported
Every damn day..... lol I hate xfinity
- Ambikin (@Ambikin1) reported
@comcast Oh you guys some ***** business men and women now huh? 1.2 is a massive amount of data? You must think people are ******* stupid. Shame on you.
- Dusty (@Therealdustray) reported
@comcast @comcast I hope the people drop you like a bad habit you serious? With home schooling 4k video online gaming streming cloud gaming thats Absolutely hilarious if you think 1.2tb is alot if I decide one day I wanted to instal a few games there goes all my data
- Joshua Williammee (@xwilliammeex) reported
.@comcast an idea, maybe don’t start caps during a pandemic when people are stuck home, using their home internet to work conference, & to generally keep themselves sane? Read the room, morons. If another service existed in my neighborhood I’d already be gone. Monopolistic *****.
- J. Trupp (@Spark_ember1) reported
@comcastcares do i have to call to cancel service or can it be done online. I am not happy about this 1.2TB being laid out in Pennsylvania and dont want to be hit with overages due to my connection being used to for work and school purposes.
- Philip Anderson (@PhiIAnders) reported
@comcast @pdibenedetto3 Because Comcast is hurting for money? Myself and my family are working from home now and need internet more than ever. Over 1.7TB every month since at least May. **** you.
- 🍗🦠😷 THANKSTEVEN 😷🦠🦃 (@stevethefirst) reported
@SwedeTrap @Xfinity @CenturyLink Thanks for the advice. I just got another notice today from Comcast that I’ve used 75% of my monthly data allowance. Been like that around this time for the last few months. Heard mixed reviews on Century Link due to slow internet speeds but maybe I should give them a try.
- Tyler Raider (@TylerRaider) reported
@RobertPaulGoss It doesn't help that Comcast is the kind of company that will do whatever it takes to **** people in the ***
- Ian’s Tech 📱 (@IansTechYT) reported
@dtmortellaro @Yowan @comcast If they’ve offered unlimited internet this long they can halt this change for a while. It’s simply bad PR. They use an estimate of data usage based on things pre-COVID. It’s no longer a realistic use case.
- Esby Edwards (@_Lt_Columbo) reported
@comcast I don’t have Comcast but came here that because of **** like this, I never will.
- David Nettles (@slidvendetta) reported
@Barnacules @comcast What service do you use?
- NaturalVentilation (@NaturalVentila1) reported
@Gekko_Pap @stopthecap @morganwick That is you and not supported by any other data or personal experience. The cap is 1.2TB, not 5TB. Many people will be affected and that's Comcast meters where customer cannot dispute. There is no transparency to Comcast's meters.
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